Called Honda Customer Serivce again

Called Jose again this morning, just wanted to know the status of my request. He did not answer the phone or call me back.

Called Honda Customer Service back

Today March 30, 2009 I called Jose Acosta to find out the status of my inquiry.

He was not there so I left a call back number and for him to call me back.

Honda Odyssey transmission problems

In my case - I have a 2000 Honda Odyssey, with only 87,000 miles on it.

In 2007, The check engine light came on and I took the Odyessy to the Honda dealer. Dealer said that the Solenoid value was saturated and needed to be flushed. Code P1456. Told the dealer that the Odyssey also has been hesitating and missing when accelerating. They said the EGR valve needed to be replaced. The mileage of the vehicle was 76,000.

Now at 87,000 engine check light on again, Honda dealer saying code P0740 need a new transmission. $4,300 to replace it. They said it's outside the 1999-01 TRANS WARRANTY EXT.

I called Honda Customer Relations to see what they could do in helping me with the cost or get it covered by expired extended warranty.

First call (3/24/09) I got a customer service rep named April. She took down my information but was insisting that there was nothing Honda could do to help me. I asked if she could check on if someone higher could help me out. Wasn't the nicest customer service rep, not really helpful or sympathetic about my situation.

April called back a couple of hours later. Asked me how long I've been a Honda customer, if I own any other Honda vehicles. I told her I also have a CR-V and that I love my Honda(s).

She said a case manager would be calling me back, in the next 24-48 hours.

A gentleman named Jose then called me back the next day (3/25/09). Asked me about the Odyessy service history, how long I had the van and some other questions. He said next it would have to go to the Honda area/district manager for review and that I would hear back by Friday 3/27/09.

That was a week ago and I'm still waiting to hear back from Honda. Hopefully, they call back soon, since we've been without the use of our van for little over a week.

I hope to hear good news, if not I guess I'll have to switch to a Toyota. I used to love my Honda, but after reading all these complaints about the transmission with no help from Honda. All i can say is i'll never buy a Honda again.