The start of the 3rd week - Honda Customer Service answer me

Today is Monday, the start of the third week of me waiting to hear back from Honda Automotive Customer Service.

Thanks you to all of you that have been emailing me about the whole situation with Honda customer service. I post some pictures of my Honda Odyssey shortly.

I called Jose Acosta today and left a message for him to call me back. I just want to know if Honda can assist me in the replacing of my Odyssey transmission. If they can't then it's time to move on to another van. Probably a Toyota. Let's hope Toyota customer service will atleast call me back if I ever need them to.

Called Honda Customer Serivce again and faxed them a letter

Called Jose Acosta at Honda Customer Serivce. No answer again. Left a message for him to call back. Faxed over letter again advising 2^nd request. Still no call back. All I want is the Status on my claim.

Honda Odyssey Transmission Issues Online

Found a post online today from Edumnds Car Space Forums.
http://townhall-talk.edmunds.com/direct/view/.f0fa11e

It seems that Honda Odyssey Transmission problems happen very often. The forum topic has 989 post. Of course my post is #989. All I'm waiting for is a yes or no on if Honda can help me.

Faxed a letter to Honda Customer Service

I gave up on calling Jose, he doesn't return my messages. My wife called him today and even wrote a nice letter about the whole situation. She faxed it over to Honda Customer Service. Hopefully, the give us a call back.

Honda Customer Service is supposed to be one of best out there. We'll see.

Called Honda Customer Serivce again

Called Jose again this morning, just wanted to know the status of my request. He did not answer the phone or call me back.

Called Honda Customer Service back

Today March 30, 2009 I called Jose Acosta to find out the status of my inquiry.

He was not there so I left a call back number and for him to call me back.

Honda Odyssey transmission problems

In my case - I have a 2000 Honda Odyssey, with only 87,000 miles on it.

In 2007, The check engine light came on and I took the Odyessy to the Honda dealer. Dealer said that the Solenoid value was saturated and needed to be flushed. Code P1456. Told the dealer that the Odyssey also has been hesitating and missing when accelerating. They said the EGR valve needed to be replaced. The mileage of the vehicle was 76,000.

Now at 87,000 engine check light on again, Honda dealer saying code P0740 need a new transmission. $4,300 to replace it. They said it's outside the 1999-01 TRANS WARRANTY EXT.

I called Honda Customer Relations to see what they could do in helping me with the cost or get it covered by expired extended warranty.

First call (3/24/09) I got a customer service rep named April. She took down my information but was insisting that there was nothing Honda could do to help me. I asked if she could check on if someone higher could help me out. Wasn't the nicest customer service rep, not really helpful or sympathetic about my situation.

April called back a couple of hours later. Asked me how long I've been a Honda customer, if I own any other Honda vehicles. I told her I also have a CR-V and that I love my Honda(s).

She said a case manager would be calling me back, in the next 24-48 hours.

A gentleman named Jose then called me back the next day (3/25/09). Asked me about the Odyessy service history, how long I had the van and some other questions. He said next it would have to go to the Honda area/district manager for review and that I would hear back by Friday 3/27/09.

That was a week ago and I'm still waiting to hear back from Honda. Hopefully, they call back soon, since we've been without the use of our van for little over a week.

I hope to hear good news, if not I guess I'll have to switch to a Toyota. I used to love my Honda, but after reading all these complaints about the transmission with no help from Honda. All i can say is i'll never buy a Honda again.